Refund and Cancellation Policy Web Design and Web Development






Payments for Design and/or Development Projects

Payments for design and/or development projects are made to Trendwise SEO Consulting in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is canceled or postponed, all monies paid are retained by Trendwise SEO Consulting. If applicable, a fee for all work completed beyond what was already paid for shall be paid by the client. Please see your agreement for cancellation rules and restrictions.

Other Digital Marketing Services

ALL payments and/or deposits for Search Engine Optimization, PPC, Social Media Management, Content, and other digital marketing services are non-refundable, including payments for one-time, setup, monthly, and maintenance tasks. Trendwise SEO Consulting does not issue prorated refunds for fees paid in advance. Projects may not be canceled during the minimum term as stated in your agreement. We require 30 days’ notice before the beginning of a month to cancel for that month; notice must be in writing or by email, and cancellation shall not be effective prior to completion of the minimum term.

Important: If a Search Engine Optimization (SEO) subscription is canceled early, the client will be charged for the remainder of the contract term at full cost. This charge will apply regardless of the reason for the cancellation. All monies paid up to the effective date of cancellation shall be retained by Trendwise SEO Consulting. If applicable, a fee for any work completed beyond what has already been paid for shall be paid by the client. Please see your project proposal and agreement for specific details on cancellation fees, procedures, and minimum commitments.

Changes to Credit Card for Recurring Fees/Auto-Billing

To make changes to your credit card for recurring billing, please contact us at Support@trendwiseco.com or 903.919.0753. Instructions for changing your credit card information may be found here: Customer Portal.

Please note that unless your agreement for our services states otherwise, monthly payments for recurring services are required by automatic payment. Removal of a credit card before the expiration of your minimum term or processing a chargeback for such payment may constitute a breach of your agreement.

Chargebacks

If you initiate a chargeback or payment dispute from a credit card processor, bank, or payment gateway, your services and/or project will be suspended immediately and without notice. A $50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s), must be paid in full before ANY service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, contact us to address any billing issues. Requesting a chargeback or opening a dispute for a valid charge is tantamount to fraud and is an inappropriate legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.

Website Hosting

Payments for web hosting are non-refundable. Hosting accounts are set up at the time of order and are allotted a specific amount of server resources according to the plan purchased. If you do not use the account, payment for hosting services is still due. Hosting accounts are not canceled until notice is received from the client in writing or until 30 days after the due date of payment not received. Hosting accounts may be paused immediately in the event of nonpayment at our discretion.

Account Termination for Violation of these Terms

Trendwise SEO Consulting reserves the right to disable and/or terminate a user’s account if a user is found in violation of these terms. Accounts terminated due to policy violations will not be refunded.

Request Procedure

Refunds must be requested by sending an email to Support@trendwiseco.com. Requests received by any other method, including direct email to a staff member or forum private message, cannot be considered or processed.